Cancellation Policy
How to Cancel Your Order?
If you wish to cancel your order, would like to inform you that orders can only be cancelled prior to shipment. For further details, please refer to our Cancellation Policy.
Cancellation Policy
1. Cancellation by Siienoi:
At Siienoi, we reserve the right to cancel any order at our sole discretion. The reasons for cancellation may include, but are not limited to:
Limited stock availability: The item(s) may no longer be available for purchase.
Pricing or product information errors: Mistakes in product information or pricing may result in cancellation.
Fraud prevention: If our fraud prevention team identifies any suspicious activity, the order may be cancelled.
Other issues: Any other reason deemed appropriate by Siienoi.
In certain cases, we may request additional information to verify and process your order. If your order is cancelled, either partially or fully, we will notify you promptly. We will also reach out if further information is needed to process your order.
2. Cancellation by Customer:Customers can cancel their order only before it has been shipped. To cancel your order:
Registered customers can check the status of their order through the Track Order option available on www.siienoi.com.
If your order is eligible for cancellation, submit your request, and we will process it promptly.
Refund Process:
Once we receive your cancellation request, the refund will be initiated to the same payment method used during the transaction.
If the debit/credit card used at the time of the transaction is no longer active, we will issue the refund via cheque.
You will receive the refund amount directly in your bank account or through cheque, depending on the circumstances.
Note:
If your payment was deducted but the transaction failed, we will refund the amount to your account as soon as possible, kindly do not initiate any other payment till the time status is updated.
For Assistance:
If you need any help or have questions regarding the cancellation process, please contact our customer care team at 091 6713 5531.